Return Instructions
All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
Below are the steps to return a product:
- Please call +603-27302188 to receive a Return Authorization Number (RMA).
- Pack the product securely in the original package, if possible.
- Enclose the bottom portion of the original packing slip with the product. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the product.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- For your protection, we recommend that you use GDex or PosLaju for your return.
- Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
- You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs & transaction fees incurred on your purchase & return will not be refunded.
- A restocking fee of 5% (inclusive of transaction fees) will be deducted from the total order value for returns and cancelation.
- All pre-order items are not eligible for refunds.
Return Rules and Restrictions
- All Mainland (China) set & Pre-Order sale are FINAL. No Returns are applicable. Warranty due to manufacturing defect remains the same nonetheless.
- All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
- Return product must be within 30 days from the day of completed order.
- Sale items during promotional period are not eligible for refund.
- You must include the return form or bottom portion of the original packing slip. Be certain to save copies for your records.
- Gift-wrap costs and other charges are non-refundable.
- We will not accept C.O.D. or third party billing for returned merchandise.
- In the case of shipping damages, please contact the carrier or our Customer Care Department at +603-2730 2188.
- You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.
Damaged or Defective Products
- If you receive a damaged or defective product, contact a Customer Care Representative within 7 days of delivery at +603-27302188. Please supply the Representative with your order number, product number and tracking number from your original confirmation email. The Representative will also need your email address and phone number.
- AutoVacBot.com will make every reasonable effort to assist you with your return. If you do not contact Customer Care, you are responsible for all return shipping charges.
- If there is extensive damage to the carton, contact a Customer Care Representative immediately at +603-27302188. Please have your order number available when you contact the Customer Care Representative.
How do I cancel my order?
- Please log in to your account or chat with our customer service.
- Please note that your request to cancel may not be possible as the manufacturing of your product may have already started or your order may already be prepared for shipment.
- A cancelation fee of 5% will be deducted from the total order value. You can expect a refund in the same form of payment originally used for purchase within 10 business days from date of refund request.
Warranties
- AutoVac Bot Limited Warranty AutoVac Bot believes in and stands behind all of our products. That's why all select robots (iRobot and Neato) purchased from our online store come with a 30-day, money-back satisfaction guarantee(applicable only if this policy is highlighted in the listing). In addition, we offer a limited warranty on all of our products. Here are the basic facts on how it works:
- How long does the limited warranty last? iRobot and Neato robots have a two-year, extended limited warranty for parts only. iRobot Roomba batteries have a 1-year limited warranty and iRobot Roomba charger has a six-month warranty. All Mirra robots have a one-year, limited warranty for parts only. Unless specified otherwise, all robots and electronics have a 1-year warranty by default; all batteries and chargers have a six-month warranty. All limited warranties begin on the date of shipping (date of order completion).
- Does the limited warranty depend on where I bought my cleaning robot? Yes, the limited warranty is valid only on products bought through our online store which is AutoVacBot.com. As the warranty procedure is strictly on a distributor basis, we will not be able to claim warranty for any robots purchased from another reseller. Proof of purchase will be required prior to receiving limited warranty service.
- Is the limited warranty transferable with proof of purchase? No, the AutoVac Bot limited warranty is not transferable. You are the only one who can request limited warranty service for the length of the limited warranty.
- What is covered? The AutoVac Bot limited warranty covers manufacturing defects in materials and workmanship that might occur during normal use of your robot. Consumable components like brushes, clothes, wheels, tanks and filters are not covered. Defects resulting from improper maintenance, excessive or abnormal usage, unauthorized repairs, water damages, mishandling or failure to follow operational instructions are just a few of the items not covered. Damage caused by the use of accessories and parts, including batteries, that were not manufactured by the original manufacturer voids the limited warranty.
- What if I move overseas? Will my limited warranty still be valid? No, both the 30-day, money-back guarantee and limited warranty are void if product is used outside Malaysia.
- So, if something that is covered does break, how do I get it fixed? In the unlikely event that something does go wrong with your Robotic Cleaner within the warranty period. Just contact us to determine your problem and next steps. You can email us at [email protected]. Our highly qualified, professional technicians can repair virtually any Robot fault using only genuine parts. However, if the defect is of a particularly serious nature, it may take days to repair. Replacement parts and products assume the remaining original limited warranty, or sixty (60) days, whichever is longer. All replaced parts and products become the property of AutoVac Bot and must be returned to AutoVac Bot. To obtain limited warranty service, support or other information, please email us or call +603-27302188.
- What is not covered if I buy warranty extension?
Warranty extension does not include all kind of wear and tear parts and consumables, including but not limited to: battery, charger, brushes, tyre, water tank, cloth, pad and filter. Battery warranty extension is not included in general warranty extension, however battery extension add-on for certain model maybe available for purchase.
- If a claim is received within the Warranty Period and the Product is found to have failed under the warranty, AutoVac Bot shall, at our option:
- repair the Product,
- exchange the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product
