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Returns & Warranties

Return Instructions

AutoVac Bot Online Store Returns Only

All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.

Below are the steps to return a product:

  1. Please call +603-27302188 to receive a Return Authorization Number (RMA).
  2. Pack the product securely in the original package, if possible.
  3. Enclose the bottom portion of the original packing slip with the product. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the product.
  4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  5. For your protection, we recommend that you use GDex or PosLaju for your return.
  6. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  7. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs & transaction fees incurred on your purchase & return will not be refunded.
  8. A restocking fee of 5% (inclusive of transaction fees) will be deducted from the total order value for returns and cancelation.
  9. All pre-order items are not eligible for refunds.

Return Rules and Restrictions

Damaged or Defective Products

How do I cancel my order?


Sales & Expert advice
603-2730 2188
or +6019-625 2288

Sales & Expert advice
6019-625 2288
or +603-2730 2188